{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Standard shipping across Canada is free on orders over 75 dollars and 25 dollars below that; Express Shipping is available on any order for 25 dollars. Orders are processed within 24-48 hours on business days and delivery typically takes 5-7 days, with tracking emailed from dispatch. This store ships within Canada only. The price shown is the price charged.",
    "content": "Shipping and delivery Last updated 30 August 2026. Where we deliver Canada only. We do not ship overseas from this store. Powder Greens sells in other countries under the same brand, and if you are outside Canada one of those stores will be the right place rather than this one. We deliver everywhere in Canada, including Toronto, Montreal, Vancouver, Calgary, Edmonton, Ottawa, Winnipeg, Quebec City, Hamilton, Halifax. What delivery costs Standard delivery is free on orders over $75 , Canada-wide. Below that, delivery is $25. Express Shipping, the fastest option, is available on any order for $25, and you can choose it in the cart. The price shown is the price charged at checkout. Order processing Orders are processed within 24-48 hours on business days, Monday to Friday, excluding Canadian public holidays. Shipping across Canada typically takes 5-7 days from dispatch. You will receive a shipping confirmation email with tracking details as soon as your order has been dispatched. For logistical reasons, items in the same purchase may be sent in separate packages. Please make sure your shipping address is correct at checkout. We are not responsible for delays or non-delivery caused by an incorrect address being provided. Our delivery partners Tracking Your tracking number arrives by email once the order ships, no sooner: we only receive it when the package leaves. You can follow it on the Track Your Parcel page. Returns Returns are covered separately: see Refunds & Returns for the statutory position, our own policy, eligibility and the returns process. Questions Email theteam@customersupport.care and have your order confirmation number from your Stripe receipt ready; it helps us locate your order instantly.",
    "url": "https://powdergreens.shop/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Canada law gives no general cooling-off right for an online purchase of goods, and none is claimed (what exists is provincial and conditional, described on the refunds page). The shop's own policy accepts returns for up to 15 days from purchase on an unopened tub with the seal intact and proof of purchase; a 39 dollar packing and handling deduction applies to change-of-mind returns and the customer pays return shipping, using a tracked service. Orders can be cancelled until they ship, with a disclosed 12.5% service and processing fee. Damaged, faulty or incorrect items are replaced or refunded in full with return shipping covered and nothing deducted; report damage within 48 hours of delivery with photos. Refunds go to the original payment method, processed within 24-48 hours of the return being received and inspected. Separately, goods must be of merchantable quality, match their description and be fit for their ordinary purpose under the implied conditions of the provincial Sale of Goods Acts (and the Civil Code of Quebec in Quebec), with return shipping paid by the shop where goods do not conform.",
    "content": "Refunds and returns Last updated 30 August 2026. Our own policy is the first thing on this page, because in Canada there is no general cooling-off period for buying goods online. What the law does give you, when something is actually wrong, is set out below it, and nothing in our policy takes any of that away. Our returns policy We accept returns for up to 15 days from purchase . To be eligible: the tub is unopened, with the seal intact (it is a food product) you have proof of purchase (the order confirmation email) On a change-of-mind return, a $39 packing and handling deduction applies and you pay the shipping to send the tub back, using a tracked service. We cover return shipping in full, and deduct nothing, for anything that arrives damaged, faulty, not as described or incorrectly sent. Cancelling an order You can cancel your order at any time until it ships: email theteam@customersupport.care with your order number as soon as possible, since most orders are processed within 24-48 hours. A 12.5% service and processing fee applies to cancellations after payment, and we say so here rather than in fine print. Once an order has shipped, the returns policy above applies instead. Your rights when something is wrong Goods we sell must be of merchantable quality, match their description and be fit for their ordinary purpose. Those are implied warranties under the provincial Sale of Goods Acts as enacted in your state, and we do not ask you to give any of them up. If your order arrives damaged, faulty or not as described, you are entitled to a replacement or a refund at no cost to you, return shipping included. Separately, under the consumer protection legislation in your province, including Ontario's Consumer Protection Act , British Columbia's Business Practices and Consumer Protection Act , Alberta's Consumer Protection Act and Quebec's Consumer Protection Act , you can generally cancel an online purchase and get your money back if we failed to give you the information the law requires before you ordered, if we did not send you a copy of the agreement, or if we do not deliver within 30 days of the promised date. The exact wording and time limits differ by province. Damaged or defective on arrival If your order arrives damaged, or goes missing at delivery, contact us within 48 hours of delivery with your order number and photos where possible, and we arrange a replacement or a full refund at no cost to you. We may ask for a little more information about the condition the order arrived in, and we appreciate your cooperation. How a return works Email theteam@customersupport.care with your order number and the reason for the return. Our team responds within 24-48 hours with a return authorization and instructions. Do not send anything back before you have that reply. Repack the tub securely and ship it to the address provided, keeping the tracking details. Once received and inspected, your refund is processed within 24-48 hours, to the original payment method. Allow a further 3 to 5 business days for it to appear, depending on your bank. If we cannot sort it out Say so in the same email thread and it goes to someone else rather than back into the queue. If you are still not satisfied, you can contact your provincial consumer affairs office, or the federal Competition Bureau. Nothing on this page affects your right to do that. Our complaints handling policy describes the process. Who you are dealing with Powder Greens, operated by Caruso Consulting Co Ltd (Company registration (Thailand) 0765554000332), 240 Richmond St W, Toronto, ON M5V 1V6, Canada. Email theteam@customersupport.care .",
    "url": "https://powdergreens.shop/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Powder Greens Canada collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy policy Last updated 30 August 2026. This policy explains what we collect, why, and what you can do about it. We keep it in plain English on purpose. Who we are Powder Greens, trading as Powder Greens, operated by Caruso Consulting Co Ltd (Company registration (Thailand) 0765554000332), 240 Richmond St W, Toronto, ON M5V 1V6, Canada. Contact us about anything on this page at theteam@customersupport.care . What we collect and why Order details. Your name, email address, shipping address and phone number, so the order can be packed, sent and tracked, and so we can contact you about it. Messages. Whatever you send us through the contact form or by email, so we can answer it. Site analytics. Which pages were viewed and roughly where from, so we can see what is useful. These load only after you accept cookies. We do not ask for anything we do not need, and there is no account to create on this site: checkout is guest only. Payment details We do not collect or store card numbers. Card payments go to Stripe and PayPal payments go to PayPal, and in both cases the payment details are entered with them rather than with us. What comes back to us is confirmation that the payment succeeded and the order details attached to it. Who else sees it Only the parties needed to complete your order: the fulfilment partner that packs it, the carrier that delivers it, the payment provider you chose, and the email service that sends your confirmation. We do not sell personal information , and we do not share it for cross-context behavioral advertising or pass it to anyone for their own marketing. Cookies and tracking The site sets a small number of cookies to keep your cart working. Analytics and advertising tags are different: they load only after you accept cookies, and you can change that at any time using the cookie settings link in the footer. See the cookie policy for the detail. Email Order confirmations and shipping updates are transactional: you get them because you bought something. We send marketing email only to people who have asked for it, every marketing message carries an unsubscribe link that works, and unsubscribing takes effect promptly. That is what CASL requires and it is also how we would want to be treated. How long we keep it Order records are kept for as long as tax and business record-keeping law requires. Contact form messages are kept while they are useful for supporting you and then deleted. Analytics data is held according to the retention setting on the analytics property and is not tied to your name. Your rights and choices You can ask us what personal information we hold about you, ask us to correct it if it is wrong, or ask us to delete it where we are not required to keep it. PIPEDA gives you rights of access and correction, and we honour the same requests from everyone, wherever you live. Email theteam@customersupport.care and we will respond within a reasonable time. We do not discriminate against anyone for exercising a privacy right. Complaints If you think we have mishandled your personal information, tell us first and give us a chance to fix it. If you are not satisfied with how we handle the complaint, you can contact your provincial consumer affairs office or the Office of the Privacy Commissioner of Canada. Where data is stored Some of the services we use to run this store, including hosting, email delivery and analytics, store data on servers outside your state or outside Canada. Where that happens we use established providers who are contractually required to protect the information they hold for us.",
    "url": "https://powdergreens.shop/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Powder Greens Canada.",
    "content": "Terms and conditions Last updated 30 August 2026. These are the terms you agree to by using this site and by ordering from it. If you do not agree with them, do not order. Who you are contracting with Powder Greens, trading as Powder Greens, operated by Caruso Consulting Co Ltd (Company registration (Thailand) 0765554000332), 240 Richmond St W, Toronto, ON M5V 1V6, Canada. Contact: theteam@customersupport.care . Prices and taxes All prices are in Canadian dollars. The price shown on the product page is the price charged at checkout. Delivery is shown separately at checkout before you pay. We may change prices at any time, but the price that applies to your order is the one displayed when you placed it. Orders Placing an order is an offer to buy. We accept it when we dispatch the goods, and until then we may decline it, for example where an item is out of stock, where a price or description was obviously wrong, or where we cannot deliver to the address given. If we decline an order that has been paid for, we refund it in full. There is no account to create: checkout is guest only, and your order confirmation email is your record of the order. Product information We make every effort to display product images and descriptions accurately. Product packaging may vary slightly from what is photographed, and colours may appear slightly different depending on your monitor; this is a characteristic of photographic reproduction, not a defect. Where we do not publish a figure, the page says so rather than estimating one; if a detail matters to your decision, ask us before you order. Delivery We ship within the Canada only. Standard shipping is free on orders over $75, and $25 below that; an express option is available in the cart. Orders are processed within 24-48 hours on business days, with tracking emailed from dispatch, and shipping typically takes 5-7 days. Under your province's consumer protection legislation, you can generally cancel and get a refund where required pre-contract information or a copy of the agreement was not provided, or where delivery is more than 30 days late. Full detail on the shipping page . Orders we cannot fill All orders are subject to availability. We may refuse or cancel an order where a price or description was obviously wrong, where fraud is suspected, or where the product is unavailable, and where that happens any payment taken is refunded in full. Returns and refunds There is no general cooling-off period for buying goods online in Canada, so our own policy is what applies to a change of mind: returns are accepted for up to 15 days from purchase on an unopened tub (it is a sealed food product), with a $39 packing and handling deduction, and you pay the return shipping. Orders can be cancelled until they ship, with a disclosed 12.5% fee. Faulty, damaged or misdescribed goods are always put right at no cost to you. Full detail is on the refunds and returns page . Shopping listings Our product listings on Google Shopping and Meta platforms reflect the products we sell, including pricing, availability and descriptions. If you believe any of our listings are inaccurate, contact us at theteam@customersupport.care . Your rights under law Nothing in these terms excludes, restricts or modifies the implied warranties of merchantability and fitness for purpose under the provincial Sale of Goods Acts as enacted in your state, or any right you have under your province's consumer protection law. Goods must be of merchantable quality, match their description and be fit for their ordinary purpose, and where they are not you are entitled to a replacement or a refund, described in full on the refunds page. Using this website By ordering from this site you confirm you are 18 years of age or older, or using it under the supervision of a parent or legal guardian. Do not upload or transmit anything through this site that contains malicious code, that is defamatory, obscene or discriminatory, or that infringes someone else's intellectual property. The content of this site, including its text, images and layout, belongs to us or to our suppliers and may not be copied for commercial use without permission. Liability Subject always to the consumer guarantees above, and to the extent the law allows, our liability arising from an order is limited to resupplying the goods or paying the cost of having them resupplied. See the limited liability and indemnity page. Changes and governing law We may update these terms. The version on this page when you order is the one that applies to that order. These terms are governed by the laws of the Province of Ontario, and the courts of Ontario have jurisdiction, which does not affect any right you have under the consumer protection law of your own province.",
    "url": "https://powdergreens.shop/terms-and-conditions/"
  }
}