Complaints handling policy

Last updated 30 August 2026.

We are committed to excellent service and providing a great customer experience. Accordingly, we are committed to ensuring that we deal with complaints efficiently and fairly, and to working in a cooperative and productive way with our customers to resolve them.

How to make a complaint

If you would like to make a complaint, please contact us by email at caseresolution@customersupport.care. So that we properly understand your complaint, please provide as much relevant information as possible. It will be recorded and passed to an appropriate person for action.

How we handle complaints

Once we receive your complaint, we do our best to respond as soon as possible. You will receive a response from the person assigned to handle it, detailing the steps taken to investigate and suggesting fair and reasonable remedies to resolve the situation.

If we cannot resolve it

If you are not satisfied with how your complaint is handled, you can take it to your provincial consumer affairs office, or the federal Competition Bureau. Nothing in this policy affects your rights under law.

Handling your personal information

To assist our goal of continuous improvement, we keep a record of all complaints made and their outcomes. Your personal information is handled in accordance with our privacy policy.