Refunds and returns

Last updated 30 August 2026.

Our own policy is the first thing on this page, because in Canada there is no general cooling-off period for buying goods online. What the law does give you, when something is actually wrong, is set out below it, and nothing in our policy takes any of that away.

Our returns policy

We accept returns for up to 15 days from purchase. To be eligible:

• the tub is unopened, with the seal intact (it is a food product)
• you have proof of purchase (the order confirmation email)

On a change-of-mind return, a $39 packing and handling deduction applies and you pay the shipping to send the tub back, using a tracked service. We cover return shipping in full, and deduct nothing, for anything that arrives damaged, faulty, not as described or incorrectly sent.

Cancelling an order

You can cancel your order at any time until it ships: email theteam@customersupport.care with your order number as soon as possible, since most orders are processed within 24-48 hours. A 12.5% service and processing fee applies to cancellations after payment, and we say so here rather than in fine print. Once an order has shipped, the returns policy above applies instead.

Your rights when something is wrong

Goods we sell must be of merchantable quality, match their description and be fit for their ordinary purpose. Those are implied warranties under the provincial Sale of Goods Acts as enacted in your state, and we do not ask you to give any of them up. If your order arrives damaged, faulty or not as described, you are entitled to a replacement or a refund at no cost to you, return shipping included.

Separately, under the consumer protection legislation in your province, including Ontario's Consumer Protection Act, British Columbia's Business Practices and Consumer Protection Act, Alberta's Consumer Protection Act and Quebec's Consumer Protection Act, you can generally cancel an online purchase and get your money back if we failed to give you the information the law requires before you ordered, if we did not send you a copy of the agreement, or if we do not deliver within 30 days of the promised date. The exact wording and time limits differ by province.

Damaged or defective on arrival

If your order arrives damaged, or goes missing at delivery, contact us within 48 hours of delivery with your order number and photos where possible, and we arrange a replacement or a full refund at no cost to you. We may ask for a little more information about the condition the order arrived in, and we appreciate your cooperation.

How a return works

1. Email theteam@customersupport.care with your order number and the reason for the return.
2. Our team responds within 24-48 hours with a return authorization and instructions. Do not send anything back before you have that reply.
3. Repack the tub securely and ship it to the address provided, keeping the tracking details.
4. Once received and inspected, your refund is processed within 24-48 hours, to the original payment method. Allow a further 3 to 5 business days for it to appear, depending on your bank.

If we cannot sort it out

Say so in the same email thread and it goes to someone else rather than back into the queue. If you are still not satisfied, you can contact your provincial consumer affairs office, or the federal Competition Bureau. Nothing on this page affects your right to do that. Our complaints handling policy describes the process.

Who you are dealing with

Powder Greens, operated by Caruso Consulting Co Ltd (Company registration (Thailand) 0765554000332), 240 Richmond St W, Toronto, ON M5V 1V6, Canada. Email theteam@customersupport.care.