Get In Touch
Questions about your order, your delivery or the product itself? We are happy to help.
A person on our team answers this, seven days a week, and usually within one business day.
If you have a question about the delivery of your order and have a tracking number, try the Track Your Parcel page first. Our shipping guide also answers most delivery questions. If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away.
Company information
Full, transparent business details, so you always know exactly who you are buying from.
- Company namePowder Greens, a division of Caruso Consulting Co Ltd
- Company registration (Thailand)0765554000332
- Canada administration240 Richmond St W, Toronto, ON M5V 1V6, Canada
- Registered addressSuite 43, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Phone+66 98 391 3877
- Emailtheteam@customersupport.care
Orders over $75 ship free with tracked delivery (a flat $25 applies below that). See Refunds & Returns and Shipping for the full details.
Frequently asked questions
How quickly do you reply?
We aim to respond to all enquiries within one business day.
What should I include about an existing order?
The order confirmation number from your Stripe receipt. It lets the team locate your order instantly and gets you a faster answer.
Can I call instead of emailing?
Yes, the international call center is on +66 98 391 3877, Monday to Friday 9:00am to 5:00pm IST. Email is usually faster for anything that needs an order looked up.